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Provide Responsible Gambling Services


Provide Responsible Gambling Services

Learn best practice strategies for responsible service of gambling

This course is suitable for new entrants who require training in responsible gambling services. Provide Responsible Gambling Service is mandatory for every person working in a gaming area to have a current approved RGS certificate.

Course Duration

6 hours

Course Type



Thursday 11th August


Debbie Naughtin

This course provides essential skills if you are going to be involved in the sale and service of gambling activities in licensed premises. When you finish this course, you’ll be able to:

  • Understand the law, codes of conduct and standards for Gaming operations
  • Provide information and advice to customers about problem gambling and support services
  • Instigate venue-initiated exclusion and maintain records
  • Ensure that responsible gaming procedures are followed

You will be assessed on active participation in the classroom, including group activities, role-plays, question and answer, scenarios, as well as a written assessment.


Once the course has been completed, you will be issued with:

  • Nationally Recognised Statement of Attainment for SITHGAM001 Provide responsible gambling services
  • Interim certificate from NSW Department of Industry (which you can work with for 90 days until you obtain your NSW Competency Card which is valid for 5 years)
Provide Responsible Gambling Services

Need Help?

Yarrawonga Mulwala Learning Centre
On site – Contact us to arrange