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About Yarrawonga Mulwala Community & Learning Centre

Trainer Congratulating Adult Student

Vision

Empower individuals to live their best life.

Mission

To provide a whole range of community services that increase life opportunities, choices and skills for all people including those experiencing economic hardship.

Our Values

Community Focused

We pride ourselves on connecting people and leading the community to grow and prosper. Whether it be connecting a volunteer to services, supporting an individual that is experiencing financial hardship, providing facilities for a local group, or helping a student to gain employment; we are committed to building a vibrant community in which we all thrive.

Lifelong Learning

It’s never too late to learn something new. Knowledge is power; it unlocks opportunities, it enlightens us and gives us control across all areas of our life. We foster personal growth, create meaningful connections and support individuals to reach their potential.

Welcoming

Our door is always open. People can be at their most vulnerable when they come to us, we are known to be a place where everyone can feel comfortable, a place where they will be greeted with a warm welcome. We embrace and understand diversity, we provide equal opportunities and our environment is one where everyone matters.

Respectful

Whether we are talking to the prince or the pauper we treat everyone that we deal with equally. Dignity and kindness are at the centre of our approach; this allows people to come to us in trust feeling self-assured. We are polite and kind in our nature, we respect all individuals and value their contribution.

Adaptable

We are committed to being resourceful, innovative and responsive in our delivery of training and services to the community. Evolving, being flexible and a proactive attitude are essential in adapting to change, embracing growth and progressing as an organisation.

Yarrawonga Neighbourhood House began in 1988

History and New Beginnings

By 1996 Yarrawonga Neighbourhood House provided a  range of services, including information and referral, support groups, visiting services, social activities, and limited adult education – mainly short courses and hobby and interest classes. In late 2000 when a key provider of adult education in Yarrawonga closed, YNH saw an opportunity to begin offering adult education and in 2006 YNH became an Registered Training Organisation (RTO).  A name change to YNH Services Inc. was made to better reflect the increasing diversity of operations and a new logo was launched in 2005.  In August 2017, YNH registered the Trading Name of Yarrawonga Education & Training (YET) for all adult education. 

In 2019 a new strategic plan was adopted with six key strategic directions.

1.       Strengthen partnerships and alliances
2.       Financial security and stability
3.       Recognition as a key VET provider in Moira Shire
4.       Strengthen provisions of Community Programs
5.       Effective Governance and Management
6.       Strengthen Stakeholder Satisfaction

In late 2020, Julie-Anne Clarke was appointed as Executive Officer and in early 2021 began the process of undertaking a full review of the organisation.

From July 2020 to June 2021… 

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Accessed Services Australia Agency
Attended Community Programs
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Total Revenue
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New Resources Purchased
Student Enrolments
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Staff Training & Development

The YNH Branding Discovery Project commenced in March 2021 it aimed to:

  1. Establishing a long-term brand strategy for YNH and YET, with a strong set of rules and guidelines for each brand
  2. Clearly understanding who the demographics are and repositioning our brands to better match the audience
  3. Uncovering areas where there is potential for growth
  4. Increasing brand awareness and sales via various marketing platforms and touch points

A series of workshops with a range of stakeholders was undertaken and extensive research was conducted into the industry leaders that identified some clear areas of weakness as a result the following objectives were developed:

  1. Dispel confusion about the connection between the YNH and YET brands:
    Design a new brand for YNH and YET that rejuvenates the organisation, create a new sense of community engagement, and connects with all customer segments.
    Created a clear visual connection between YNH and YET.
  2. Reposition the organisation to make it feel modern, progressive, and high quality, so that we are seen as the community asset we are.
  3. Remove the brand tag line ‘Live, Learn, Local’ and communicate our brand promise in other, more visual ways.
  4. Design a brand family that communicates qualities which are central to the organisation.
  5. Create a brand that is future-proof, that will allow for the anticipated growth of the organisation.

By November 2021, the Committee were presented with a creative brief that resulted in the development of a new brand strategy and proposed name change to ‘Yarrawonga Mulwala Community & Learning Centre’

The new name reflects our commitment to our border community and embraces Mulwala and the residents we support and provide a whole range of services to. The new logo has been designed to represent the environment that we have created, one where people feel respected and nurtured to achieve their goals. The overlapping lines of the roof and chimney emphasise the supportive and helpful connotations of our brand.  

Our new brand, values and core beliefs will be brought to life across four key pillars of our organisation, and these will now guide our behaviours and the strategic approach of our organisation:

OUR PEOPLE

Our staff along with the perception of our people and how we would like to be described is essential to the experience of our stakeholders and how they describe their engagement with us.

PRODUCTS AND SERVICES

Our product offering (courses, programs and resources) along with the way we present our services are now a reflection of our brand. Every experience our audience has with us leaves an impression on them long after their encounter with us.

FACILITIES AND INFRASTRUCTURE

Everything from our building and physical equipment, to our software and networking resources impacts the experience our audience has with our brand. Working collaboratively with a range of stakeholders and developing partnerships with stakeholders whose values are aligned with ours will ensure our facilities and infrastructure evolve with the growing needs our communities.

MARKETING

Building brand awareness and creating a positive brand experience is at the centre of our marketing strategy.

Meet the Team

Leadership Team

Executive Officer
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Julie-Anne Clarke

Training Manager
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Sharron Johnson

Office Manager
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Kathy Fry

Community Programs Coordinator
Services Australia Yarrawonga Agent
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Lesley Gangi

Training Assistant
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Brenda Lawrence

Commitee of Management

Committee of Management
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Jackie Smith

Committee of Management
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Pamela Rudd

Committee of Management
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Vivian Spilva

Committee of Management
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Fred Douglas

Committee of Management
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Trevor Lewin

Committee of Management
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Kaye Reeves

Committee of Management
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Ron Kennett

Committee of Management
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Jenny Price

Careers with Yarrawonga Mulwala Community & Learning Centre