We are committed to being resourceful, innovative and responsive in our delivery of training and services to the community.
Funding Eligibility Requirements
Cancellations & Refunds
Student Support Services
Unique Student Identifier
Online Service Standards
Policies & Procedures
Frequently Asked Questions
Under the Victorian Training Guarantee, a subsidised training place is guaranteed to eligible students.To be eligible, an individual must meet the following requirements:
Be an Australian citizen; or
Hold a permanent Visa; or
Be a New Zealand citizen;
And on January 1st in the year of enrolment be:
Under 20 years of age and seeking to enrol in nationally recognised training; or
Over 20 years of age and seeking to enrol in nationally recognised training in an approved Foundation Skills List course; or
Over 20 years of age and seeking to enrol in nationally recognised training in a course that is at a higher qualification level than the highest qualification currently held
In addition, an individual is only eligible to:
Commence a maximum of two government subsidised courses in a calendar year
Undertake a maximum of two government subsidised courses at any one time
Commence a maximum of two government subsidised course at the same level in their lifetime
Students who do not fall into the above categories, are not eligible and cannot be subsidised, however can still complete the training at a fee-for-service rate.
Students need to provide one of the following:
Australian Birth Certificate
Current Australian or New Zealand Passport
A green Medicare card
Formal documentation issued by the Australian Department of Immigration and Citizenship confirming permanent residence
A signed declaration by a relevant referee.
AND if age is relevant to eligibility, one of the following:
Current drivers license or learner permit
Proof of Age card
A “Keypass” card
Enrolling certificate qualification/s will affect your future training options and eligibility for further government subsidised training under the Skills First Program.
The student tuition fees as published, are subject to change given individual circumstances at enrolment.
Places are limited, therefore, to secure a place in a course, the fees must be paid on enrolment, or a formal payment plan agreed to.
We reserve the right to cancel a course if minimum enrolments are not achieved.
Should a student withdraw from a course that they have enrolled in, they will not receive an automatic refund of fees. To be eligible for a full refund, they must complete, sign, and return a “Withdrawal Form” within 14 days of the commencement of the course. This form is available from the Yarrawonga Mulwala Learning Centre Office. Without the required Withdrawal Form, a refund request will not be considered.
In the event of a course being cancelled or postponed by Yarrawonga Mulwala Community & Learning Centre by more than four (4) weeks, a full refund will be issued to the student, unless alternative arrangements, acceptable to the student, are made.
Fee refunds may take up to thirty (30) days from the date of application.
Yarrawonga Mulwala Community & Learning Centre are committed to your success. If at any time you are studying with us and you need advice or support, please speak to your Trainer or our Training Manager.
To support your studies with us, we provide a range of support services, including:
Flexible deadlines and scheduling
Low-cost digital literacy classes to support digital skill development
Special consideration for assessment
Referral services providing links to a range of local and regional support services, including Services Australia, Wellways, and FoodShare
Language, literacy and numeracy assessment
Student Support Meetings
Have you got your “Unique Student Identifier”?
From 1 January 2015, every student will need a Unique Student Identifier (USI) to obtain their certificate or qualification from their registered training organisation, when studying nationally recognised training in Australia.
A USI gives you access to your online USI account which will help keep all your training records together.
Forgotten your USI or not sure if you’ve already got one? Visit the usi.gov.au website to find or create your USI, or take a look at this video to learn more.
The consequences of not having a USI are as follows:
You will not be eligible for financial assistance under the VET Student Loans Act 2016
You will not be eligible to obtain an authenticated USI VET transcript (or an extract) of your training
If you choose to get a USI in the future, your authenticated VET transcript will not include training undertaken while your exemption was in place
You will not be eligible to be a Commonwealth supported student, or for HECS-HELP assistance or FEE-HELP assistance
You will not be eligible for OS-HELP assistance
You will not be eligible for SA-HELP assistance in relation to student services and amenities fees
Yarrawonga Mulwala Community & Learning Centre (YMCLC) have shifted their traditional face to face training delivery to a “blended” model of both face to face and online. When necessary we can easily shift learning to a full online model via Microsoft TEAM Meetings for a Virtual Classroom and access to all resources via our Moodle Learning Management System (LMS).
Moodle brings the features of learning in the classroom into a safe online setting, with learners participating in live classes and virtual forums.This is a way to increase accessibility for students, particularly when it is difficult for them to attend face-to-face classes.
All students will be fully supported by our staff to succeed through their online learning transition, and we will continue to provide all our students with textbooks and hard copy learning resources.
This mode of learning is available to all our students completing our accredited certificate qualifications.
For those students who don’t own or have access to a device, they are able to borrow a laptop for use whilst in class.
We are committed to providing a quality learning experience for students and these online service standards explain our commitment in these key areas:
YMCLC will provide the following support to students studying any aspect of their course online:
Will advise students of the hours when they will be available for queries about learning and assessment by email and online forums for the duration of the course.
Will reply to queries within 48 hours.
There will be a maximum of 15 students to each trainer/assessor for each course
Administrative and IT Support
Will be available for queries by phone and email between 9am and 4pm Monday to Friday.
Will reply to queries within 24 hours
Support services are available by appointment between 9am and 4pm Monday to Friday, in person or via video conference.
STUDENT ENTRY REQUIREMENTS & INDUCTION
YMCLC conducts a comprehensive Pre-Training Review for all prospective students to determine whether a course is suitable and appropriate for their individual needs. Where the pre-training review is unable to be conducted face to face, YMCLC will utilise Microsoft TEAMS to conduct the review virtually with the prospective student.As part of the Pre-Training Review, we will:
include a Language, Literacy & Numeracy (LLN) assessment using LLN Robot to assess a student’s skills in:
Discussing the assessment with student’s whose outcomes show a lower level than is required for the course they are wishing to enrol in
Implementing further support such as:
Utilising resource packs from LLN robot tailored to the individual student to help improve their ACSF level
Referrals to support services such as Reading Writing Hotline
Referrals to in-house courses run by YMCLC such as Literacy for Life
Induction to the Moodle can also be conducted virtually instead of face to face.Moodle is simple to use, with access available via all devices, including desktop or laptop computers as well as a smart phone or mobile tablet device.
YMCLC ensures that learning materials used in online training are interactive and are presented in a variety of formats, including but not limited to:
Interaction through discussion forums and webinars via Zoom or TEAMS
Print based manuals are also provided to all students.
YMCLC provides an online learning experience that is engaging an interactive.We will monitor student’s participation and ensure that they continue to progress through their course.
Collaborative learning opportunities are provided so that students can interact with peers, through:
Microsoft TEAM meetings
Face to face classes
Study Groups via Microsoft TEAMS can be offered as required
Ongoing feedback is provided to students as they study, through the following mediums:
interaction with trainers/assessors in discussion forums, in class and through the assessment process
in response to individual queries
in relation to tasks student’s complete
Students who have not logged on within 14 days of the course commencement date will be contacted by the Training Manager.
Students who have not logged on within 1 month of the course commencement date that do not re-engage after 3 attempts at contact by the Training Manager will be deemed to have withdrawn from the course.
The Pre-Training Review (PTR) is conducted prior to the enrolment into your course of studies to ensure that the training and assessment provided by Yarrawonga Mulwala Community & Learning Centre (YMCLC) can meet the student’s individual needs and their host workplace requirements (if applicable). Before we make an offer of enrolment, YMCLC is required to conduct a review of a student’s current competencies, including their literacy and numeracy skills, to enrol them in the most appropriate course to achieve their intended outcomes. The Pre-Training Review ensures that YMCLC:
understands the student’s reasons for undertaking the course
ensures the suitability of the training to the student’s
understands the student’s current competencies and therefore provides opportunities for these to be assessed through Recognition of Prior Learning (RPL), Recognized Current Competency (RCC) and/or Credit Transfer (CT)
ensures the student’s Language, Literacy and Numeracy skills suit the training and assessment strategies employed to deliver the course, and
provides the relevant support required for the student to succeed in the course.
The information gathered from the Pre-Training Review and the Language, Literacy and Numeracy assessment will assist in determining your training and assessment needs. Please allow at least 1 hour for the Pre-Training review.
For students and staff at Victoria’s universities, TAFEs and other training and adult education providers, it is strongly recommended that:
Any person who has tested positive for COVID-19 should stay home and isolate for 5 days and not return to onsite work or study until they are no longer symptomatic.
Any person who has symptoms, but has not tested positive, should not attend their place of work or study until they are no longer symptomatic.
Universities, TAFEs and other training and adult education providers are encouraged to support staff and students who have tested positive to COVID-19, or are symptomatic, to work and study from home.
Yarrawonga Mulwala Community & Learning Centre utilise an online Language, Literacy & Numeracy (LLN) Assessment platform called ‘LLN Robot’. The purpose of the LLN assessment is to confirm learning, reading, writing, oral communication and numeracy skills. The aim of this assessment is to ensure that we confirm the learning needs of our participants prior to the commencement of the training. All Certificate course students must undertake a LLN Assessment prior to being formally accepted into the course. The LLN Assessment will be conducted as part of the pre-training review with potential students.
How do I enrol?
You can call us to speak to one of our friendly staff during opening hours, email us at email@example.com, or submit an enquiry via our website.One of our staff members will get in touch with you.Some courses on this website can also be booked directly online.
We require a minimum of 80% attendance to complete your course.In the event of illness or other events, please email or call us to let us know you will not be able to attend your class.If we haven’t seen or heard from you for more than 2 classes, we will contact you by phone.If we are unable to reach you, an email will be sent to you.If no response is received within 7 days of our email, we will withdraw you from the course.
How do I make a complaint?
We encourage you to speak to your Trainer or our Training Manager about any concerns that you may have in the first instance, and we will endeavour to resolve these with you.
If you would like to lodge a formal complaint, please address these in writing to the Executive Officer or visit the feedback page on our website.
How do I apply for Recognition of Prior Learning?
We utilise an online platform “RPL Assess” to recognise prior learning, so please speak to us during your pre-training review if this is the pathway you would like to consider for your training and assessment.Please note that there are costs involved for the RPL pathway.
If you have already completed any national recognised training since 1 January 2015, you may already have a USI. The above website will allow you to find your USI if you’ve forgotten it, or create a USI if you don’t already have one.
How do I pay my fees?
We have several ways you can pay your fees:
• Direct bank transfer to:
Reference: Your name + name of course
EFTPOS (at our Learning Centre)
Have another question that you don’t see listed here?